Contact and business details

Last updated [date]

Items in [brackets] are filled in from admin Settings before launch. A lawyer or CA should review this text once.

Roastonic is a brand of [Legal name of the business].

Registered address	[Full registered address with PIN code]
Packing address	[Address where coffee is packed, if different]
GSTIN	[GSTIN]
FSSAI licence	[FSSAI licence or registration number]
Customer care	support@roastonic.com, [phone], Monday to Saturday, 10 am to 6 pm
Business orders	business@roastonic.com, [phone]

Grievance officer

If something has gone wrong and our customer care hasn't sorted it out, write to our grievance officer:

[Name], Grievance Officer, Roastonic, [Address]. grievance@roastonic.com, [phone]

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it. Please include your order number, what went wrong and, for a damaged bag, a photo.

If you're not satisfied with our answer, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.